Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is defective or damaged upon arrival, you must notify us within 7 days of receipt to qualify for a return. Items that do not meet these criteria will not be accepted for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or model, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return request process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened software, digital downloads, and gift cards. If you have any questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns on items that do not meet our return policy criteria.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We strive to respond to all emails within 2 business days. Thank you for shopping at pixelshelter.com.